Terms and Conditions

1. Booking Procedures: Any and all coaching sessions must be booked online through the Made You Dink booking page.

2. Player Registration: Coaching sessions should be booked under the name of the player(s) who will be attending. Bookings are non-transferable to another individual without our prior written agreement. If the player is a minor, the booking may be made by a parent or legal guardian on their behalf.

3. Availability: Group coaching spots are limited and allocated on a first-come, first-served basis.

4. Health Declaration: Players are responsible for ensuring they are physically fit to participate in coaching sessions. If you have any relevant medical conditions, disabilities, or injuries, you or your guardian (for junior participants) must inform the coach before the lesson (the coach will record this information). Alternatively, the information can also be submitted using the form found here. Please inform us promptly of any changes to your health conditions. This information is crucial for us to tailor coaching appropriately and ensure your safety and the safety of others. We will maintain confidentiality regarding your health information, except where disclosure is required by law (e.g., for safeguarding purposes) or necessary to protect your vital interests in an emergency.

5. Emergency Contact: All participants must provide a current emergency contact name and phone number, accessible during lessons, for use in urgent situations. Junior participants must ensure this information is kept up to date by their parent or guardian. This information can also be given to the coach before the lesson or submitted on the same form as at para 4 found here.

6. Medical Equipment: Players bringing medical equipment must inform the coach of its location at the start of the session for quick access if needed.

7. Minimum Attendance: A group coaching clinic (not small group coaching sessions) will only proceed if there are at least four players booked. If fewer than four players are booked, we will notify you by email or text message at least 24 hours before the scheduled start time. You will then have the choice to either cancel for a full refund or transfer your booking to another available session of equal level.

8. Venue Specificity: Sessions are run at the stated venues in the Booking Page.

9. Eligibility: Made You Dink reserves the right to deny entry to a session if a participant is deemed unsuitable for the group's age or ability. We will assess eligibility based on information provided during booking and potentially during the initial part of a session. In such cases, we will suggest an appropriate alternative session. While we aim to accommodate all participants, refunds may not be issued if the unsuitability was apparent or reasonably predictable at the time of booking. However, we will consider offering a credit towards another session where appropriate and at our discretion.

10. Course Transfers: Requests to switch to an alternative course will be considered based on availability. Transfers may be granted at our discretion. Please note that refunds will not be provided for course transfers unless otherwise agreed.

11. Absence Policy: Refunds cannot be issued for missed sessions. We understand that unforeseen circumstances may arise. We may offer a credit for missed sessions due to documented exceptional circumstances (e.g., illness supported by a medical certificate). Make-up sessions are generally not available for individual absences, except in the specific circumstances outlined in the section above, or at our sole discretion if space is available in an equivalent session.

12. Cancellation Policy: Sessions or courses can be cancelled in writing via email to coach@madeyoudink.co.uk. Cancellations submitted in any other form will not be accepted.
- For cancellations made at least 7 days before the course's or session's start date, you will receive a full refund minus a £10 administration fee.
- For cancellations made with fewer than 7 days until the start date, you will receive a full refund minus a £25 administration fee.
- We may offer credit for cancellations made with fewer than 7 days notice based on special circumstances (e.g., illness supported by a medical certificate), at our discretion. Any credit issued will be valid for a specified period and may be used towards future bookings or transferred to another individual with our written consent.

13. Weather and Instructor Cancellation Policy
- Weather-Related Cancellations: Sessions may be cancelled or modified due to adverse weather conditions (e.g., heavy rain, extreme heat, snow, high winds, lightning). The decision to cancel or modify a session based on health and safety considerations rests solely with the coach.
- Notification: We will endeavour to notify players of cancellations as early as possible. For advanced bad weather forecasts (e.g., snow), we will attempt to contact players via the contact details provided during booking the day before the session. For sudden changes in weather, decisions may be made closer to the session start time. Please ensure your contact information is accurate and up-to-date. Players should assume lessons are happening unless notified otherwise.
- During the Session: If a session is cancelled during or just before play due to weather, the coach will remain at the venue for 15 minutes after the cancellation time to ensure all participants are aware.
- Remedy for Course Cancellations: If a session forming part of a course is cancelled due to weather, another session will be arranged at the end of the course for the same day of the week and time.
- Remedy for One-off Session Cancellations: If a one-off session is cancelled due to weather, players will be offered alternative dates to rearrange the session. Refunds are not available in these circumstances.
- Session Continuation: Some sessions may still go ahead in inclement weather. Players should prepare accordingly and follow coach instructions. The coach's decision regarding session cancellation is final and based on health and safety, not personal comfort.
- Instructor Absence: If a coach is unable to conduct a session as part of a course due to unforeseen circumstances, another session will be arranged at the end of the course for the same day of the week and time. For individual sessions, a full refund will be issued, or alternate dates can be arranged.

14. Force Majeure: We cannot accept liability for any loss, damage, or expense, nor issue refunds, in the event of any changes (whether before or during courses/sessions) arising from Force Majeure. This includes, but is not limited to, war, threat of war, civil unrest, strikes, natural disasters, fire, quarantine, epidemics, pandemics, extreme weather conditions, government actions, or other events beyond our reasonable control. However, in such situations, we will endeavour to offer alternative solutions such as credit or rescheduling where feasible.

15. Photo Policy: We encourage participants and their guests to take photos of their coaching sessions to keep, share, and upload to social media platforms. Made You Dink would also like to take photos of coaching sessions to use on its social media platforms, on this website and on promotional materials. As part of the health, and emergency consent form, there is an option to opt in or out of having photos taken of you (or U-16 year old who you care for) and used for these purposes. The form can be found here.


Made You Dink General Policies

1. Liability for Personal Items. We cannot accept responsibility for any loss, theft, or damage to personal items while participating in our courses or at our venues. We advise players not to bring valuables to sessions and to keep belongings secure at all times.

2. Code of Conduct. Any aggressive actions (verbal or physical) toward our staff or clients will not be tolerated and may result in immediate termination of services without refund.

3. Terms Modification. Made You Dink reserves the right to amend these terms and conditions at any time. We will notify existing clients of significant changes in writing.

Made You Dink Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
Telephone - 07731526160
Email - Coach@madeyoudink.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Usage data (including information about how you interact with and use our website, products and services)

We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Purchase or account history

We collect or use the following personal information to protect client welfare:
· Names and contact information
· Health and wellbeing information
· Emergency contact details

We also collect or use the following special category information to protect client welfare. This information is subject to additional protection due to its sensitive nature:
· Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

-Data collection is vital for a small pickleball coaching business, enabling continuous service improvement and effective marketing within the UK. By understanding player preferences, needs, and feedback, coaching programs can be personalised, new offerings developed, and marketing optimised to reach the target audience with relevant information. This data-driven approach refines business operations and builds stronger customer relationships by demonstrating a commitment to satisfaction and providing a tailored experience.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

- Data collection is vital for a small pickleball coaching business, enabling continuous service improvement and effective marketing within the UK. By understanding player preferences, needs, and feedback, coaching programs can be personalised, new offerings developed, and marketing optimised to reach the target audience with relevant information. This data-driven approach refines business operations and builds stronger customer relationships by demonstrating a commitment to satisfaction and providing a tailored experience.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to protect client welfare are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from
· Directly from you

How long we keep information
7-years.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Retention periods

Contact Details (Name, Address, Email, Phone Number) - 6 years after the client's last coaching session. Primarily for ongoing communication regarding coaching services, safety concerns, or legal claims related to coaching activities. Consider anonymisation or secure deletion after this period unless there's a strong, documented reason to retain it longer (e.g., safeguarding concerns).

Health Information (Medical conditions, injuries, fitness levels) - For adults: 8 years after the client's last coaching session.
For children/minors: Until their 25th birthday, or 26th if they were 17 at the conclusion of coaching, or 8 years after death.
Health information is sensitive and necessary for tailoring coaching plans and ensuring client safety. The extended period for minors reflects legal rights to raise claims related to care received during childhood. Secure deletion or anonymisation should occur after these periods.

Emergency Contact Details (Name, Relationship, Contact Number) - Until the client ceases participation in coaching, followed by a reasonable period for potential follow-up related to the coaching relationship (e.g., to deal with complaints).
For minors: Until their 25th birthday, or 26th if they were 17 at the conclusion of coaching.Necessary for contacting in case of emergency during coaching activities. Once the relationship ends, consider a short follow-up period to manage potential related issues. For minors, extending the period aligns with health data retention to ensure consistency for safeguarding purposes. Secure deletion or anonymisation is required after this period.

Who we share information with

Data processors

Hostinger

This data processor does the following activities for us: Hostinger, as my data processor, provides secure hosting, website builder, and business email services. They store and process personal data collected through my website and email accounts only as needed to deliver these services. Hostinger follows my instructions and complies with legal data protection requirements. They do not use or share my clients\' personal data for any other purpose.

Sharing information outside the UK

Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Hostinger UAB
Category of recipient: Cloud hosting and website services provider
Country the personal information is sent to: Lithuania (European Union)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

Aug 2025